Modular Kitchen, Wardrobe & TV Unit Manufacturer

At Space Nexus (“Space Nexus,” “we,” “our,” “us”), protecting your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website, services, products, and customer support.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.

1. Information We Collect

We collect different types of information to provide you with better services, ensure smooth operations, and improve your experience.

1.1 Personal Information

When you interact with us, you may provide personal details such as:

• Full Name
• Email Address
• Phone Number
• Residential/Delivery Address

1.2 Non-Personal Information

We may automatically collect non-identifiable data including:

• Browser type and version
• Device type, operating system, and IP address
• Pages visited on our website
• Time and date of visits
• Referral sources

1.3 Sensitive Information

In specific cases, such as customized design consultations, we may request:

• Room measurements and layouts
• Interior preferences, lifestyle choices, or budgetary requirements
• Uploaded images or design references

We will collect such data only with your explicit consent.

2. How We Collect Information

We may gather information through the following sources:

• Direct Interactions – filling inquiry forms, booking consultations, or placing orders.
• Website Cookies & Tracking – to improve browsing experience and analyze website traffic.
• Social Media Platforms – when you engage with us via Instagram, Facebook, LinkedIn, or other platforms.

3. Purpose of Collecting Information

We use collected data for the following purposes:

• To process and fulfill orders for modular kitchens, wardrobes, and TV units.
• To provide free consultations, design recommendations, and quotations.
• To deliver products and provide after-sales service.
• To improve website functionality, user interface, and customer experience.
• To send promotional offers, discounts, and updates about our products.
• To comply with legal obligations such as taxation and invoicing.
• To maintain records for warranty, service, and complaint management.

4. Cookies and Tracking Technologies

Our website uses cookies, pixels, and analytics tools to:

• Recognize returning customers.
• Save preferences for faster browsing.
• Analyze user behavior for service improvement.
• Deliver targeted advertisements.

You can disable cookies in your browser, but certain website features may not function properly.

5. How We Share Your Information

We respect your privacy and only share your data under the following circumstances:

• Service Providers: Delivery partners, installation teams, and payment processors.
• Marketing Partners: To send promotional campaigns (only if you consent).
• Legal Compliance: To comply with court orders, legal investigations, or government requests.
• Business Transfers: In the event of a merger, acquisition, or asset transfer.

We do not sell your personal information to third parties.

6. Data Retention

• We retain your data only as long as necessary to fulfill the purposes outlined.
• For financial and tax records, we may retain information for up to 7 years.
• You can request deletion of your personal data by contacting us.

7. Security of Your Information

We implement robust security measures such as:

• SSL encryption for online transactions.
• Restricted database access to authorized employees.
• Regular security audits and updates.
• Secure servers and firewalls.

However, no method of transmission is 100% secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Right to Access – request a copy of your personal data.
• Right to Rectification – correct inaccurate or incomplete data.
• Right to Erasure – request deletion of your personal data.
• Right to Restrict Processing – limit how your data is used.
• Right to Data Portability – transfer your data to another service provider.
• Right to Withdraw Consent – opt out of marketing communications anytime.

To exercise these rights, contact us at info@spacenexus.in.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that a child has provided information, we will delete it immediately.

10. International Data Transfers

If you access our services from outside India, your data may be transferred to servers within India. By using our services, you consent to such transfers.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies before sharing information.

12. Marketing Communications

• We may send promotional emails, SMS, or WhatsApp messages about our products and offers.
• You can unsubscribe anytime by clicking the “Unsubscribe” link or contacting us directly.

13. Data Breach Notification

In case of a data breach:

• We will notify affected users within 72 hours.
• We will inform relevant authorities as per applicable laws.

14. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in law, technology, or business practices. Updates will be posted on this page with the revised Effective Date.

15. Contact Us

For questions, complaints, or data-related requests, please contact us:

Space Nexus

485, Udyog Vihar, Phase - 5, Gurugram, Haryana 122016